1. Cancellations by Clients

a. Cancellation Notice: If you need to cancel or reschedule a cleaning service, we kindly request that you provide us with at least 12 hours’ notice. This allows us to adjust our schedule accordingly.

b. Cancellation Fee: Late cancellations or no-shows may be subject to a cancellation fee. The specific fee amount will be determined based on the circumstances, and we will communicate this to you.

2. Cancellations by Gemini Ilko Cleaning Ltd

a. Service Rescheduling: In the event that we need to reschedule or cancel a cleaning service due to unforeseen circumstances, we will make every effort to notify you in advance. We will work with you to reschedule the service at a convenient time or offer a full refund if the rescheduling is not possible.

3. Refunds

a. Refund Requests: We strive to provide high-quality cleaning services, and your satisfaction is important to us. If you are not satisfied with our service, please contact us within 3 days of the service date to report any issues or concerns.

b. Refund Determination: Refunds will be determined on a case-by-case basis. We will investigate the reported issue and, if found valid, offer a full or partial refund or provide a complementary cleaning service to address the concern.

4. Payment Refunds

a. Method of Refund: If a refund is approved, it will be processed using the same method of payment used for the original transaction.

b. Refund Processing Time: Please allow 15 business days for the refund to be processed. The exact processing time may vary depending on your financial institution.

5. Contact Information

If you have any questions or need to request a refund or cancellation, please contact us at:

Company name: Minka Cleaning Services Ltd

Company No: 15916475

 Business Address: 18 Wyldfield Gardens, London, England, N9 9NY

 Business Tel: 07501119852

Business Email: minkacleaningservicesltd@gmail.com